Do you ship internationally?
We are currently only shipping in the US to the 48 contiguous states on our initial launch, however we can accommodate special requests by emailing: firstname.lastname@example.org
How secure is your website?
The website uses SSL and HTTPS technology and is powered/hosted by Shopify. All credit/debit card transactions on this site are processed using Shopify Payments/Stripe and PayPal. We do not store any credit/debit card information on or off-line.
Which forms of payment do you accept?
We accept most major credit and debit cards. We accept payments via Apple Pay and Google Wallet.
Why was my card declined?
If your debit or credit card has been declined it could be for any number of reasons, or you may simply have entered the information incorrectly. Please note that it is your bank or card issuer that has declined the transaction so please contact them for information.
I want to cancel or amend my order – how do I do it?
Please email email@example.com. We are open from 9-5PM EST Monday-Friday. If you have already received your items they must be returned unused and in their original condition. We will refund the full value of items ordered minus our initial shipping costs within 30-days.
I have received my order and it is damaged/faulty, what can I do?
If you receive a damaged or faulty item from us please contact us first by email at firstname.lastname@example.org and we will provide you with returns information.
My order also includes a pre-order item – will you send it?
We will wait for all pre-order items to come into stock then ship the order. Pre-order shipment dates are subject to change due to manufacturing and delivery changes.
I have placed an order and haven't received an email confirmation, has the order been successfully placed?
Once you receive an order number on your confirmation screen you know that we have received your order without any issue. We send out an automatic confirmation email confirming this and another when payment has been successful received and the records have been shipped.
I have another question?
Please do not hesitate to send an email to email@example.com if you have any questions at all. We look forward to hearing from you.